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Terms & Condidtions

Scope and Parties

By accomplishing the order form, you are submitting a notice of intent to purchase Voya products from The Chateau Spa & Organic Wellness Resort. We will liaise with you via phone or e-mail about fulfilling your order. Items are subject to availability.

Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. If you do not read our terms and conditions of use, you should not use this Website. These terms and conditions represent the entire understanding and agreement between you and The Chateau Spa & Organic Wellness Resort relating to use of this Website, and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you and by The Chateau Spa & Organic Wellness Resort.

These terms and conditions apply only to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Payment Method

Payment will be made either by banking in to our account or by credit card. We accept all major credit cards. Delivery of the item/s will be made upon full payment of products and shipping charges.

Price of Products

The price listed on the Website for VOYA products will be as stipulated at the time when you place your order on the Website. Prices quoted are inclusive of GST. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.

Order Fulfilment

Prices on the website do not include shipping and handling fees. Shipping and handling fees will be added to the total item costs and will depend upon the weight of the items ordered. The Chateau Spa & Organic Wellness Resort’s chosen courier will deliver the items.

Use and Security

All information, designs, drawings and other specifications provided on the Website are the exclusive property of The Chateau Spa & Organic Wellness Resort and are for the sole purpose of giving an approximate description of the Products. This Website contains proprietary and confidential information of VOYA and its licensors (The Chateau Spa & Organic Wellness Resort in Malaysia). You agree not to modify, reproduce, transmit, distribute, disseminate, sell, publish or broadcast any such material or content without the prior written approval of VOYA or any licensor (The Chateau Spa & Organic Wellness Resort in Malaysia).

Disclaimer of Warranties

Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance or contact the Product manufacturer. The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without representation or warranties of any kind either expressed or implied including merchantability, fitness for a particular purpose and all such warranties are expressly disclaimed to the fullest extent permitted by applicable laws. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights. This Website is controlled and operated by The Chateau Spa & Organic Wellness Resort. In accessing this Website, you do so at your own risk and on your own initiative, and are responsible for compliance with local laws, to the extent any local laws are applicable.

Limitation of Liability

To the fullest extent permitted by applicable law, neither The Chateau Spa & Organic Wellness Resort nor any of its directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of, or your inability to use, the materials, Products and/or facilities or services offered through this Website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if The Chateau Spa & Organic Wellness Resort has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.

Intellectual Property

All content available on the Website, including but not limited to text, graphics, logos, button icons, page layout, underlying code, images, audio clips, video clips, data compilations and software, and the compilation thereof (collectively, the “Content”) is the property of VOYA, our affiliates (The Chateau Spa & Organic Wellness Resort in Malaysia) or other relevant third parties and is protected by Irish and international copyright laws. The trademarks, logos, and service marks displayed on the Website (collectively, the “Trademarks”) are the registered and unregistered marks of VOYA, our affiliates, partners or licensors (The Chateau Spa & Organic Wellness Resort in Malaysia), in Ireland and other countries, and are protected by Irish and international trademark laws. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of The Chateau Spa & Organic Wellness Resort or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Modification of Terms

We reserve the right to change the terms and conditions of use or policies regarding the use of this Website at any time and to notify you by posting an updated version of the terms and conditions of use on this Website. It is your responsibility to check the most up to date version of these terms and conditions.

Force Majeure

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident.

Waiver

Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms and conditions of use are solely used for the convenience of the parties and have no legal or contractual significance. Any waiver of any provision of these terms and conditions must be in writing and signed by The Chateau Spa & Organic Wellness Resort to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future.

Governing Law

These terms and conditions of use and any disputes arising out of these terms and conditions shall be governed by and construed in accordance with the laws of Malaysia, and you hereby submit to the exclusive jurisdiction of Malaysian courts.

Severence

If any court of competent jurisdiction finds any provision of these terms and conditions to be void or unenforceable for any reason, then such provision shall be ineffective to the extent of the courts finding without affecting the validity and enforceability of any remaining provisions.

Termination

We may terminate the Website with or without cause at any time. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.

Privacy Policy

We understand that the details you supply us are to permit you purchasing Products on this Website and we will protect that information and use it only for the purpose for which it was intended. When you provide us with personally identifiable information through this Website, we respect your privacy and comply with our obligations under Act 709 (Malaysian Personal Data Protection Act 2010). We may use your information to tell you about products, promotions and special offers that may be of interest to you, by email, mail or phone. All customers are given the opportunity to opt-out of receiving such further information at the time that they give us their Personal Information.

Personal Data

Any personal information which you provide to us will be securely stored, strictly in accordance with the Malaysian Personal Data Protection Act 2010. We will process any personal data you provide us for the following purposes: (a) to provide you with the Products you have ordered; (b) to contact you if required in connection with your order or to respond to any communications you might send us; (c) to contact you with information on special offers, advertisements or promotional information; and (d) if we are required to do so in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order or other statutory requirement.

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