Hotel Rooms

How can I see how much the hotel room costs?

There is a “Book Now” box located at the right top of the website, the screen will prompt to you the booking landing page where you may need to insert the number of persons, check-in and check-out date, available room type, package and rates. Kindly be informed that all rates shown are in NETT and inclusive of prevailing taxes.

What does the room rate include?

The room rate includes breakfast and entrance tickets to Japanese Village, Botanical Garden and Rabbit Park. Number of breakfast and tickets allocation depends on the room category reserved.

Guest Services

Do I get daily housekeeping services during my stay?

Yes, we carry out daily housekeeping services.

When is the check-in and check-out time?

Check-in time is from 3pm and check-out time is by 12 noon. Should you need to extend your stay or request for late check-out, kindly inform reception. Extension of stay is subject to room availability.

Is internet connection available at the resort?

Yes, our complimentary wireless internet connection is available to all our guest.

Does resort provide airport transfer?

Airport transfer is not available at this moment until further notice.


Are there any extra service fees/taxes to be paid?

A Sustainability Tax (Cukai Kelestarian) of MYR3 per room per night is imposed by the Pahang State Government and will be collected by the resort upon check in.

Reservations / Bookings

How do I know my reservation is confirmed?

You will be provided with a booking confirmation number in an email format sent to the corresponding email address you have provided.

What is my reservation number and what do I need it for?

In the event that you wish to change or cancel your reservation, you may do so online by quoting your reservation number.

Cancellation / Refund

Can I cancel or change my reservation?

Yes you may cancel your reservation and it is subject to the cancellation policy from your booking.

What is a “non-refundable” or “free-cancellation”?

Every room rate has a different policy set to it. A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation. Free cancellation means you can change or cancel your booking fee of penalty; if done within time period set. This is written in the room conditions and in your confirmation. (For example, “Cancel up to x days”, or “Cancel before dd/mm/yy”)

Shuttle Service

Where are the pick-up locations for passengers?

The location to pick up passengers is at the lobby floor of Berjaya Times Square Hotel, Kuala Lumpur or Colmar Tropicale bus stop.

What are the rates for the shuttle service?

You have the option to purchase either a one-way or a round-trip ticket. A one-way ticket costs RM38. For a round-trip ticket, the price is RM60 for adults and RM55 for children.

Where can I find the shuttle service timetable?

You may check the schedule table at Getting Here or Shuttle Service Berjaya Hills page

If I purchase a return/ two-way ticket, can I use one for the day and the other on another day?

The ticket validity is for within the same day only and according to the destination as stated on the ticket only.

Where can I purchase the tickets?

You may purchase the shuttle service ticket by contacting us at 09 221 3666 or 03 2149 1788 , at the reception desk of Colmar Tropicale / The Chateau Spa & Wellness Resort or Sales Office at Level 15, Berjaya Hotels & Resorts.

If you have any questions feel free to contact us!