If you have any questions feel free to contact us!
There is a “Book Now” box located at the right top of the website, the screen will prompt to you the booking landing page where you may need to insert the number of persons, check-in and check-out date, available room type, package and rates. Kindly be informed that all rates shown are in NETT and inclusive of prevailing taxes.
The room rate includes breakfast and entrance tickets to Japanese Village, Botanical Garden and Rabbit Park. Number of breakfast and tickets allocation depends on the room category reserved.
Yes, we carry out daily housekeeping services.
Check-in time is from 3pm and check-out time is by 12 noon. Should you need to extend your stay or request for late check-out, kindly inform reception. Extension of stay is subject to room availability.
Yes, our complimentary wireless internet connection is available to all our guest.
Airport transfer is not available at this moment until further notice.
A Sustainability Tax (Cukai Kelestarian) of MYR3 per room per night is imposed by the Pahang State Government and will be collected by the resort upon check in.
You will be provided with a booking confirmation number in an email format sent to the corresponding email address you have provided.
In the event that you wish to change or cancel your reservation, you may do so online by quoting your reservation number.
Yes you may cancel your reservation and it is subject to the cancellation policy from your booking.
Every room rate has a different policy set to it. A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation. Free cancellation means you can change or cancel your booking fee of penalty; if done within time period set. This is written in the room conditions and in your confirmation. (For example, “Cancel up to x days”, or “Cancel before dd/mm/yy”)
The Chateau Spa & Wellness Resort
KM 48, Persimpangan Bertingkat Lebuhraya Karak,
28750 Bukit TInggi, Pahang, Malaysia
Tel: + 60 (9) 221 3888
Fax: + 60 (9) 221 3886